Got mine set up at home yesterday and all went according to plan. Decided it would look better in my office and now i can't get it to work. When i try to connect it to wifi, i get ghost_myserialnumber instead of ghost_companion. I can connect to that and go to its IP and select the new wifi and enter the password. I get the whoosh and the lights come on, it says it is connected to my network, but the lights don't go off. When i tell alexa to activate it and read the serial number, i get the greeting from the dot instead of the ghost. Per suggestion, when the lights don't go off after connecting to wifi, I have tried sliding the reset button 1 time, 3 times, and 10 times and repeated the process at least a dozen times now. Anybody have any other suggestions? My 8883 port is open also.