I am also having problems getting mine set up. I was able to get it connected to wifi, but when I asked Alexa to activate it, and I read the serial number to it, the Ghost just sits there with 4 solid white lights and 1 red one. I chatted with Activision support, but they were useless. I now stare at a $90 paperweight and am considering returning it. It is obvious that Activision was not ready to support this, and they couldn't even tell me how to factory reset the device.