[quote]I am posting this here because I don't know who to talk to about this further. I never received the Coldheart from my pre-order of Destiny 2. Because I know you'll be asking me the following questions, I have included them: [b]Questions:[/b] 1. Where did you pre-order Destiny 2? Gamestop 2. What form of pre-order did you do? Digital Standard + Season Pass 3. Are you game sharing? No, I only play Destiny 2 on my PS4 Pro, and I am the only user of my account 4. Did you try and input the code again? Yes. Playstation store says "You have already claimed this content" 5. When did you pre-order? I originally pre-ordered about 3 weeks before the game came out. The night of release, I changed my pre-order from a physical copy to a digital copy. This occured at around 6pm MST of release night. I claimed the code around 7pm MST on release night. Game released at 10pm MST. 6. Do you still have your receipt? Yes 7. Have you contacted Gamestop about getting those codes? Yes, they directed me to Sony Support. 8. Did you contact Sony Support? Yes, they told me that they cannot assist me with this issue since I didn't buy the game from them. They told me that only Bungie and Gamestop can assist me further. 9. Did you receive any additional items from the Pre-order? Yes. I received the Kill Tracker ghost and the Salute emote. 10. Have you tried uninstalling and reinstalling the data on the console? Yes. 11. Have you completed the campaign, reaching level 20 in the process? Yes. 12. Have you spoken to all vendors? Yes. 13. Have you spoken to the Weaponsmith after reaching level 20, and completing the campaign? Yes. [b]The only thing that I can think of that could have caused an issue is this:[/b] When I started Destiny 2 up the first time, I waited through the intro on my Titan that carried over from Destiny 1. After getting into the game, and thinking about it, I decided to delete this Titan, and build a new one because I didn't like the way it looked. Before I had a chance to do that, though, the game crashed. I then waited in the release night queue to get back in, and when I did, it was as if my Titan never completed the opening scene, so I just deleted it, and made a new one. At this point, I don't think I'll be getting it, but it's frustrating that there is no way to talk to Bungie about it at all. I can't find an email address, phone number, or anything. I have the receipt from Gamestop if any proof is necessary confirming my purchase date and time, as well as the original receipt with a date and time on it as well. Thank you for reading my post.[/quote] Didn't get cold heart or the other bonus pre-order stuff. Do you have to play destiny when it came out to get the bonuses?