You have to get to level 20 and beat the campaign to unlock it
English
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Ya those are both completed
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Are you on Xbox or PlayStation?
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Xbox one
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Go to "Games and Apps" Find Destiny 2 in "Games" Tab Press Start and go to Manage Game See if there is anything to download in the "Ready to Install"
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there used to be the pre-order content there, but it has been installed for over a week
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You are 100% sure you have completed the entire story? Check the milestones. Other than that I would maybe try uninstalling the bonuses and try to reinstall them.
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positive.