I have 3 characters but the app says I don't and I can't send my stuff over
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If you played D1 on a legacy console you'll need to do an account transfer on your current gen console. Download D1 from your console store, there is a free trial version, and when you open it follow the prompts for an account transfer and that could potentially fix it.
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have you paired your B.net account with your PSN account
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Same issue here and on ps4