Words , almost, fail me. Having someone on the community focus who berates and bullies others for having opinions different to themselves,in appalling terms, is asked to give advice on how to give good feedback. Really !!, Is the criteria now for appearing on a community focus the number of times an individual is banned from said forum. ? Or perhaps the criteria is having a private friendship with Cozmo? These people do not and will never represent my opinions anywhere on anything.