To whom it may concern, I would like to complain formally here, since you don't appear to have a more appropriate place for me to direct my complaints. Most reputable companies have an email or feedback form - you could consider that as an option perhaps. I believe your policies on banning and account restrictions are unfair and your unwillingness to enter into any kind of discussion on them is bordering on negligent. If you are going to restrict someone's access to a video game that they enjoy and have paid money to play, then I would expect you to give them an explanation for the restriction and the ability to respond if they feel they haven't been treated fairly. If you have changed your policies on restrictions to include situations where temporarily bad internet connections are a factor, you should: a) Make a proper announcement to give everyone fair warning that events completely outside of their control might result in their access to the game being denied. Maybe even a warning on the game itself before purchasing. Something about the kind of internet connection required to sustain a permanently lag-free connection? I don't imagine many people would be able to sustain such a connection, but you're the boss! b) Add the condition to your list of possible factors on the restrictions and banning policies page. It is not very good practice to refer someone to a page on your website in lieu of a proper explanation, and then have that page make no reference to the issue that you may have based your decision on when you chose to restrict the account. c) Restrict all Destiny accounts worldwide, because we all experience bad internet from time to time and have probably all been the cause of lag at one time or another. I would appreciate a response, if this doesn't go against some other policy I haven't read yet that specifies bungie doesn't respond to formal complaints of any description. Thanks in advance, Amanda Pain (I would ordinarily sign off a formal complaint with my address and a contact phone number, but without a proper avenue to direct my complaint, this is a public post and I am sure you will appreciate my reluctance to share my personal contact information with the wider Destiny community)