Try the help section, there's a way to perform a reset but I'm not sure how to start it on a PS.
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Thanks, yep have already tried it, has not helped.
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Another suggestion if you haven't done it, set up a static IP on your console and make sure your router is good. Run a bandwidth test from speedtest.net and make sure your download speed is up to snuff and if its not be sure to contact your ISP.