Hey there!
After December, the Tumbler was no longer offered with the limited edition content. It was an exclusive offer for a limited time.
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I am aware. I bought the Ghost Edition when it released and redeemed all my codes within the first month. Also I logged in during the required dates. Unless your stating that I needed to specifically redeem my DLC expansion pass from December-January, which according to the FAQ for the sparrow does not state that.
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I checked special orders as that is where my other DLC has always gone to. That was all piece by piece as well, meaning I got the ghost casing called frontier shell, then the ship Valkyrie in December and finally the emblem Inner Circle in February-March, dont recall exact date. Regardless these 3 things were available at once for everyone else I knew that got the limited or ghost edition. Also they got them from postmaster. I haven't deleted my character I first created as he is my only one.
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Did you check Special Orders?
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You had to redeem the code in that time period, and you had to pick it up in game from the Postmaster during that time period. Not sure what FAQ you are looking at, but anything I've seen was clear about the time frame. The was an issue with deleting a character before picking it up that made it gone permanently, but that doesn't sound like your issue. Sounds like you redeemed your DLC code outside of the time frame.
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https://www.bungie.net/en/help/article/12410
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As far as I am concerned I did everything required to qualify for the offer. Like I stated, my items have take forever to appear, believe me I have uninstalled, re-installed, both the game and the DLC. I even bought a new xbox one and still nothing but waiting patiently seemed to do the trick. Therefore I stopped worrying but now 4-5 months later, definitely feel annoyed.
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You installed the Dark Below and logged on before January whatever? In that case... did you delete the first character you logged on with after downloading TDB but before picking up the Tumbler? It drops to the Postmaster of the first one you log on with and is then always available from Special Orders to any character after that. If you deleted that character before you picked it up, it's gone.