{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
Edited by Siffow:
5/6/2015 6:29:04 PM
328
[FIX DEPLOYED] Are you not able to see your Xbox characters on the site or app? Tell me about it here.
[u][b]>>>> IF YOU ARE STILL ENCOUNTERING ISSUES WITH YOUR GAMERTAG NOT BEING DETECTED BY OUR SITE, POST HERE<<<[/b][/u]
[u][b]RESOLUTION:[/b][/u]
Thank you to everyone who reported their issues. We've been doing a lot of data gathering surrounding this issue, and your input has been incredibly valuable. So valuable, in fact, that we have found a cause for the problem and are preparing to deploy a fix so your gamertag information shows up on your Bungie.net profile.
Many of you will find that your Xbox Live gamertags are now appearing on your profiles, and you can access your Destiny account information; you've likely been a part of our science experiments if that's the case. If you still can't see your gamertag and Destiny info by the end of the week, the most likely cause is that you are not on the correct Microsoft account that has your Xbox Live information.
If your gamertag info is still not showing, you can troubleshoot the status of your Microsoft and Xbox Live info [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url].
You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue.
[u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. Feel free to make a[b] new thread[/b] about it under #Help and #mobileissues. Be sure to include your device platform, OS, OS version, and app version (you can find it under the about tab).
Because there's many of you and one of me, I won't be able to reply much. Please don't be mad.
[b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.
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1 Reply1. No 2. Yes 3. Yes 4. Yes 5. XBone Destiny apps does not register that I have any characters.
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1. No 2. Yes 3. Yes 4. Yes 5. Yes
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1. yes 2. no 3. yes 4.yes 5. Xbox one and Xbox 360 (Microsoft sign in) I have an Elipsys 7 android tablet on the Verizon wireless network and it was working just great showing my character. Now it just shows a silhouette. I have an Samsung Galaxy note 2 and that never worked. The destiny App from the Google play store. The character is showing up just fine on the Bungie.net site but will not show up on my Elipsys 7 tablet on the bungie.net site or the Destiny app.
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1. No 2. No 3. Yes 4. Yes 5 Xbox One
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I was on the app while doing the Crota raid on hard when we took down Crota I did not get any loot drop nor did I get a raid completion. Also after the raid I can't view my character model on the app
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Cant display my guardian picture on the destiny app. Im using a Samsung Galaxy Note 2, I cant see my guardian picture.
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This is my first time using the companion app and i can do most things but cannot see my character, some help would be nice, thank you.
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I have been using the companion app for months on my iPhone 4s and it works great. Even better with the vault update. I have never been able to see more than a silhouette of my characters. I did notice recently that my kids (who have the app on their iPod 5s) can see the artwork of the characters. Maybe my older phone is just outdated for all functionality of the app. Thanks and keep up the great work!
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Edited by EXILE 0670: 3/6/2015 11:06:05 PMI am having this issue. Can not see any of my friends on x box one with the application nor can It unfollow old players I don't play with.
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I am unable to link my Microsoft account. have deleted it several times signed several times and nothing. tells me I need to create a character. no idea how to link my xbox live account to companion app. thanks
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Everything works, but I just see a silhouette, and it is very annoying to look at
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1. No 2. Yes (with a new phone and the vault update I got the app) 3. Yes 4. Yes 5. Xbox one
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I've had the app for about a month and I've never been able to see my characters it is just a shadow of my characters
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Edited by I Tsunayoshi I: 3/6/2015 5:07:07 PMHaving this problem with my Titan not appearing. Warlock and hunter show up fine in the app
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I've had this issue with my warlock for about a month or more now. She never shows up in the preview window, but she does once I select on her legend. Both my hunter and titan have never had this issue.
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I cant see any of my characters in the app and i got an error message after 15 minutes of signing back in saying "android device not supported"
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After being logged into the website from a PC (Firefox Browser) and then opening my companion app on my iPhone 5, my web browser becomes unresponsive and Java seems to be crashing/freezing!! I am losing trust in the companion app after the previous Weasel error codes!! Please help restore this Guardians faith!!
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It used to show my character until around December, then it stopped working.
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I can not see my main character on the app. I am on PSN. Play mostly on PS4, but do go back to PS3 once a week.
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Worked fine until they released the patch 1.1.1. Any new suggestions?
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I have had trouble since before 1.1.1 and continue to experience this issue. I have tried reestablishing my wifi connection to my moble but still no luck. Thanks for listening Bungie
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All I see is silhouettes of my characters.
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I'm on PS4 and the bungie.net link itself, shows my character as a silhouette, but on my companion app, he's in full color. Please fix, thank you.
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its like the shadow of my guardian has replaced my actual guardian
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I've always had the shadow with an exclamation mark over it on the companion app, I use a galaxy S3, but I've seen numerous posts about other guys using this phone model and having their characters visible. Will be sure to check out the links on your description to see if it rectifys anything. To be honest though, rest of the app works perfectly so not much of a problem really. Can see why it would be handy though.
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I can't access my character or info on my iPhone but I can on my iPad so I don't understand what's going on?
