{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
Edited by Siffow:
5/6/2015 6:29:04 PM
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[FIX DEPLOYED] Are you not able to see your Xbox characters on the site or app? Tell me about it here.
[u][b]>>>> IF YOU ARE STILL ENCOUNTERING ISSUES WITH YOUR GAMERTAG NOT BEING DETECTED BY OUR SITE, POST HERE<<<[/b][/u]
[u][b]RESOLUTION:[/b][/u]
Thank you to everyone who reported their issues. We've been doing a lot of data gathering surrounding this issue, and your input has been incredibly valuable. So valuable, in fact, that we have found a cause for the problem and are preparing to deploy a fix so your gamertag information shows up on your Bungie.net profile.
Many of you will find that your Xbox Live gamertags are now appearing on your profiles, and you can access your Destiny account information; you've likely been a part of our science experiments if that's the case. If you still can't see your gamertag and Destiny info by the end of the week, the most likely cause is that you are not on the correct Microsoft account that has your Xbox Live information.
If your gamertag info is still not showing, you can troubleshoot the status of your Microsoft and Xbox Live info [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url].
You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue.
[u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. Feel free to make a[b] new thread[/b] about it under #Help and #mobileissues. Be sure to include your device platform, OS, OS version, and app version (you can find it under the about tab).
Because there's many of you and one of me, I won't be able to reply much. Please don't be mad.
[b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.
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Problem solved !
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Please help. I've tried everything this is my only Microsoft account I've tried unlinking and relinking I've deleted the app and tried again I'm on ios I've even tried it in a browser but yet it still doesn't work what do I do? Can I talk to Microsoft about getting this fixed?
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I've logged off and on again because my accounts show up but yet I can't see my character visually like other phones do is It because it's a iPhone or there just a problem I'm noticing
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Edited by Qyntus: 3/13/2015 3:53:57 AMEDIT: After signing out and re-signing in to the mobile app 2 times, it's started working. Hi! So I've followed all the steps you've listed, but nothing is showing up in my mobile app. I've linked my Xbone account to no avail. Sorry, to answer your questions: 1. No, it has never worked. 2. I believe it is, yes. 3. I read and followed everything, even delinking my MS account (used my FB) and relinking) 4. Yes, I am 99% certain this is my only MS/Bungie account 5. XBox One 6. No, I shouldn't be, but I do see that my mobile device is linked--and I am on my PC at the moment, with my Xbox turned off.
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1 Reply[quote]So yeah. That's pretty weird. I hear a good number of you suddenly can't access your Xbox characters on the web or app. Let's talk about it. [u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. 1. Was this ever working before? (If not, see 2) 2. Is this your first time signing up on our site with this particular Microsoft account? 3. Have you gone through [url=https://www.bungie.net/en/Help/Article/12130]this help article[/url]? No, really. Read it. Don't just glance at it and say it doesn't work. 4. Have you verified that you're on the correct Microsoft account that is used to manage your Xbox Live account? You can do so [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url]. You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue. 5. Is your gamertag being used on Xbox 360 or Xbox One? (This is a question I just added. Don't feel bad if you didn't answer it earlier) If all of these options don't work, sound off here. [quote][b]UPDATE[/b][/quote] Try signing out of Bungie.net and then signing in again (using your Microsoft Account as usual). There is a step in the sign in process where we pick up your Gamertag from Microsoft. Our current hypothesis is that this step occasionally fails and your gamertag does not get linked. Since we no longer make you sign in everyday, you are not getting as many chances to get your gamertag linked again. Signing out and signing back in will force another attempt to pickup your gamertag. It may take about 15 minutes to see a result after you sign in. Let me know if it helps. Because there's many of you and one of me, I won't be able to reply much. Please don't be mad. [b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.[/quote] I have a ZTE smartphone and have had the app since the game came out, but I have never been able to see my character on it. I only get a silhouette.
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5 RepliesI changed my microsoft alias, so when I signed in here with my new email it drug out a new profile for me, and linked my Gt. But now I can't change clans, as my old profile is linked to one but not my Gt, so for some wierd reason I am linked to the same clan in-game, but I can't see or change it on my current profile!!
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1 ReplyI'm probably not welcome here but I can't access it on PS4 either.
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1 ReplyUpdate: Okay so I unlinked my mobile devices, signed out of the website, rebooted every device, and logged back in. Now it works.
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3 RepliesWith the new update, mine finally worked when I signed out and back in. Finally.
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so I opened the bungie app today and it asked me to sign in so I did so with my microsoft account and it seems it created a new profile and said this account hasn't played destiny yet how do I link it back to my original bungie account again?
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My character disappears then comes back, but I still don't have my Xbox One friends.
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Edited by Dredgenyor1201: 3/13/2015 5:11:45 PMNo No Yes Yes Xbox360 And has never worked properly on my iphone 4
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1 Reply1. Was this ever working before? (If not, see 2) No it hasn't worked before 2. Is this your first time signing up on our site with this particular Microsoft account? no it is not 3. Have you gone through this help article? No, really. Read it. Don't just glance at it and say it doesn't work. yes i have 4. Have you verified that you're on the correct Microsoft account that is used to manage your Xbox Live account? You can do so here. You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue. how do i get in contact with microsoft support? 5. Is your gamertag being used on Xbox 360 or Xbox One? (This is a question I just added. Don't feel bad if you didn't answer it earlier) If all of these options don't work, sound off here. Yes it is, although i dont use my Xbox360 anymore.
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This happened to me 5 minutes ago. I clicked my name on a forum post and looked at my profile, and now it's bugged. Was working flawlessly prior to this.
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ola como resolvo com a minha expansão aparece uma mensagem dizendo expansão requerida? ajuda
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1 Reply1. Yes, this was never an issue before and the companion app always showed my characters and items etc. 2. No, I have had an account for several years. 3. Yes, the help article did not address the issue. 4. Yes, verified. 5. Xbox One In the last few days the companion app on my iPhone 4s stopped working and would not display any of my characters or items or grimoires, etc. The problem has persisted for a few days now, and signing out and signing in on both xbox and this site haven't updated the issue. Please advise.
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1. No - just signed up 2. yes 3. yes tried it all 4. yes 5.xbox 360 - gamer tag "jermaday" - it links with my xbox live on the website but never finds a gamertag - on the app it just spins and says -"can't find gamertag" thanks for the help
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The app tells me I don't have a gamer tag when I sign in with my Microsoft account. I contacted Microsoft and they tell me my account is OK.
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1 ReplyThis is the first time I've created an account with this linked microsoft account. However, my husband has his and his is working just fine, no problems there. So why is it only me? and yes I've confirmed this is my Xbox account, and yes I've tried to sign in and out, and that's not working either. my gamertag is being used on Xbox 360
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Mine fixed itself, I saw that I was still logged into bungie with my tablet so I logged out then back in again and now it works
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i can login no problem with my ps3 account, i bought an xbox one and now my companion doesnt show my new character... it shows my game tag but doesnt let me view grimoirs, legend or anything whatsoever. i would like to know how to get this resolved asap. Thanks for your time
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Edited by murder pirate: 3/10/2015 6:31:38 PMFirst time signing in to try to use the companion on pc or phone, but not linking right. It says I'm linked, using the only microsoft account I have, but nothing is displaying. No gamertag linkage. Tried all of the steps - logging in and out, linking and unlinking, nothing worked. Xbox One. You said microsoft support was able to help?
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Edited by Bossman7535: 3/10/2015 8:43:22 PMNever really been a problem before but I can't see mine or other peoples characters it's been going for a couple days now, and I really need to see my characters I've tried logging in and out no luck it just gives me the tap to retry and it never works so please can you help thx
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I tried logging in and out of my Microsoft account but it didn't work. I'm on the Xbox One.
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Edited by Eba: 3/11/2015 1:01:05 AM1. Yes 2. No 3. Yes 4. Yes 5. Xbox one 6. Yes I'm only on one device. Update: Tried doesn't work also I can't see weapons or ships either. I only see silhouettes of my characters weapons and ships like a black shadow. Thank you Bungie!!!
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Can not see avatar on Samsung galaxy note2 for Verizon
