As others have noted, you will need to contact the retailer that your preordered CoD:AW to look into this. Promo Pre Order codes are the retailers responsibility to get to you. Once you have your code, you can redeem it at [url]https://www.bungie.net/en/User/coderedemption[/url] If your retailer is unable to produce or grant you another one, there isn't anything to be done about it as the promo has long since ended (it's nearly a year ago).