Hello as some of you know that people out there will try to hack your account. Let me tell you first hand, it is possible. Recently my account was hacked. There are a few things that hackers will look for when they are hacking accounts, First of they can get a free Xbox live subscription. (This Means Everyone is a Target), Second your Gamerscore and how high it is, Lastly if you have something valuable on your account. (Aka Recon) Now the steps that a hacker goes through in changing the account. First they obtain the Windows Live ID. This would be the Email Address and the password. They recover the account. Next they buy 1000 Microsoft Points. This way they change the Gamertag name; once this is done they delete all of the friends on the account. After this process is complete they have done all that they need to do. To reverse what the hacker has done you must act very quickly. I did and Lucky for me I got my account back. The processes of getting the account back from calling Xbox live Support (1-800-4MY-XBOX) (1-800-469-9269). This can take a long time because they have to verify that the account is yours. I am going to try to speed this up for you so you can get down to it and get your account back ASAP! Step One: login.live.com Click the Link and Insert your Email Address, Then say Forgot Password (Note it does not let you Link the site. You must copy and paste it in the web Browser) Step Two: You must know wait for the email to Arrive. Once it arrived click the First Link in the Email. Step Three: Follow the Steps to changing your password. Step Four: Once you have changed the password Head over to your Xbox. Step Five: Go to the Dashboard and click Recover account. Step Six: They have probably changed the Gamertag of the account, Enter in what it was; it will most likely prompt you that this Gamertag does not exist. It will give you the option to just input the Window Live ID. Click this option and Enter in the Window Live ID and the new password. Step Seven: You account should be recovering! For some Reason the account does not start to recover you must call Xbox Live Support. (1-800-469-9269) You will be prompted by the Computer Voice, Here is what you must Say. Xbox 360 Xbox Live Agent This is the information that will have the Computer send you to the right agent. When they say “Hello can I have your First and Last Name” Say,” Your Name and you can call me by my First name/Second.” Then say, “My Account was hacked.” You will have to have Information ready for this so they can verify that it is your account. You Will Need Ready: Home Phone Number Address Zip Code Email Address (With the account) Last Four Digits of Credit Card (There may be some other things that they need to know.) Follow them through the steps, they will guide you through the steps that I already had you do at the Top of this Thread. Just try them again just so you can be personally guided through them. If it does not work there is one option left. Locking the account, this means that it will NEVER be used again. This is the Final option. Hopefully you will get your account back and will not have to get a new one. Something very important is that you should never give away any personal information online. You should never put your Window Live ID in a site that “give out” Free Microsoft Points. This is a trick only enter this information in trusted sites like bungie.net and xbox.com. Hope This Help if you ever get hacked -Bright- [quote][/quote] Sent Into me by [quote][b]Posted by:[/b] MC Enders III [u]So you say you never gave your e-mail and password to anyone at all?[/u] This [i]might[/i] be your problem... there are a number of different spyware programs out there that monitor every button you press on your keyboard, every icon you click, and takes screen-shots periodically to see what you are up to. These are called Keyloggers and they can be used to take your xbox live account via login.live.com and performing a name and password change. I had some jackass do that to me a while back, but luckily I did not log in to the Windows Live account that was linked to my Xbox Live account. So, to avoid Xbox Live account hijacking via keyloggers and computer spyware, I would recommend doing the following steps: 1) Before you make an Xbox Live account, make a new Windows Live account. Do not link this email account to anything at all, do not use it for banking, your myspace ID, etc. etc.. Just use it for your Xbox Live account. Don't even link it to bungie.net. 2) When you make your new Xbox Live account, link it to the email you used in step 1. 3) Never log in to that email again on any computer at all. Do not give your name or password to anyone unless you are 100% certain that you do not want your Xbox Live account. 4) (Optional) Invest in some anti-spyware programs. A very good one that I would recommend to anyone is spyware doctor (not compatible with 64 bit operating systems). Others include AVG and AdAware.[/quote] [quote]Prevention[/quote] As asked by cortana 5 here are some way to prevent a hack from happening. [quote][b]Posted by:[/b]cortana 5 This is very good, my friend. Kudos to you! If I may ask, could you post some ways to prevent the hack in the first place? It'd be even more helpful! Thank you![/quote] As to the person who said that I should say how to prevent hackers. Just reset your password and click the option for change password every 72 days. Also when you make a new password at longin.live.com it tells you how secure the password you have! As to prevention, don't give out information to anyone. Do not recover your account on other peoples xbox's use a memory card. You can store your account on the memory card and you will never have to wait for it to recover! If you see anything like I have made a Microsoft Point Generator. Those are fake they are up to steal your information. And the last precaution would be, check your account for activity if you are not playing on it either a computer at school or something like that![/quote] But most importan don't give any of the information out to anyone! [Edited on 10.22.2008 7:33 AM PDT]