First off that customization would be good and bad. Good being you'll see really cool people. Bad being some idiots are going to color themselves like clowns and look plain stupid and ruin the feel. I really don't want to see people idiotically colored just to piss people of whenever i go to the tower.
Second, no one has even seen the shaders and exactly how they customize your character. I don't know how you can even rant about it when there is zero info on exactly how they customize. Do they color each piece individually? Do they color your entire outfit? We don't even know how'll they look. I wouldn't get up in arms about it until there is specific footage of it
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Actually, we do know how they work. They color all of your armor except your class item, just so long as it's of green rarity or higher. So yeah...This dude has every right to complain, and I agree with him.
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Oh, I never knew about that video. My bad