There really should be a barber type person in the tower that allows you to change your face or colors of your skin and hair. A cosmetic surgeon if you will.
Edit: Enough people have commented on this that I'd like to point out that I do not think Class or Race should be changeable. Those are decisions that should be locked in once a character is created.
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#feedback
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Maybe. It would be nice if you could rotate during character customization. It turned out my cool fauxhawk female human was bald on the back of her head... Sorry for a bit off topic..