Not only is he a hero, but he needs to make that a national law that kicks in whenever a flight gets delayed by longer than 45 minutes. At least then, Delta wouldn't suck so bad.
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making it law gets rid of the "Niceness" of the situation.
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And then it evolves from "niceness" to "Sorry, we fūcked up a bit, but here's some food while we get this figured out."