Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues with this ornament. To help us investigate any underlying issues that may be occurring, can you provide us with a series of screenshots or a short video showing the issue? You can upload them to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]