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9/29/2022 7:01:14 PM
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I want to disable cross-save to unlink a PSN account, but I am held hostage by either an old banned PSN account or my current PSN ID that went through a name change

I don't think I've ever even played Destiny 2 on a playstation console, yet this old account is linked and I cannot remove it because I have to turn off cross-save first which I can't do without authenticating said PSN account. I'm unsure if it's a bc of a name change with my currently used PSN or because it's linked to an old PSN account that is now banned; with the first account if I try to authenticate, it has an error implying it's not the right account that's linked (but I'm not sure if it's because the IDs don't match after doing a name change a couple years ago) With the second account, I have the right credentials, but when I login to authenticate it says my PSN is banned which I think is for old chargebacks, so it's out of my hands Either way, since I don't play Destiny on any other platform outside of Steam, I just want cross-save disabled without being held hostage by whichever account is doing it. I can successfully authenticate 3/4 of the accounts linked to my Bungie so surely that counts for something? Hopefully a Bungie person can do something. Even knowing the email for the linked PSN account would help in case I overlooked some random PSN I have, and looking up the profile name from the PS4's adding friends function shows that the account with the linked user ID doesn't even exist

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  • Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/978300950097842206/giphy.gif],[/url] In order to unlink an account, you first have to disable cross save and/or unlink accounts, you must be able to authenticate the accounts. Bungie cannot forcibly de-link them. [b]I would suggest contacting the platform concerning recovering the platform account.[/b] If you are unable to gain access to your account, then you will not be able to deactivate cross save or unlink it from your current Bungie.net profile.

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