Basically I played destiny 1, years ago on my PS4, I reached level 20 and I can actually find my character on the destiny tracker website (I can only see my destiny 1 data tho, I assume that's because I never bought destiny 2), now that destiny is free I wanna play it on my xbox yet when I access my PS account it doesn't recognize my character, did the migration process didn't occur cuz I didn't play destiny 2 or what's going on?
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cross save does not have anything do to with destiny 1. If you have not played d2 on ps4, there will be nothing to cross save, it will just be a fresh account.