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11/13/2017 10:13:27 PM
8
Hello,
If you are encountering issues when attempting to player Destiny 2 on PC, please fill out the following template:
[b][u]REPORTING ISSUES[/b][/u]
When reporting hardware issues to the [url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Help%20PCSupport]#PCSupport[/url] forums for Destiny 2, players should provide [i]as much of the below information as possible[/i]:
[quote][b]BattleTag[/b] [i](with numerical suffix)[/i]
[b]Configuration Info[/b]
CPU:
GPU:
RAM:
GPU Driver Version:
Operating System:
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “winver”, no quotation marks.
DxDiag:
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag”, no quotation marks.
• Click on “save all information”.
• Upload to preferred file sharing service and provide hyperlink to DxDiag file.
[b]Issue Information[/b]
Destination/Activity:
Description:
[quote]
[b]EXAMPLE[/b]
[b]BattleTag:[/b] ExampleBattleTag#1234
[b]Configuration Info[/b]
CPU: Intel Core i7-3770
GPU: Nvidia GeForce GTX 1060 6GB
RAM: 8GB DDR4
GPU Driver Version: Nvidia 388.00
Operating System: Window 10 (version 1607)
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “winver”, no quotation marks.
DxDiag:
• To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag”, no quotation marks.
• Click on “save all information”.
[b]Issue Information[/b]
Destination/Activity: EDZ/Adventure
Description: When I start the Adventure “A Frame Job” my game crashes.
[/quote][/quote]
Please note that players may not be provided actionable steps in response to their report, however all reported information is escalated to our internal teams for investigation.
English
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Just fix it. It's been 3 weeks. You must have enough system specs by now. Jesus
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It's time we get an actual responses instead of this copy paste response. It's been three weeks and the game is still unplayable. This has nothing to do with errors on the user side, there is something wrong with the game and it needs to be acknowledged and fixed.
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Edited by Bird: 11/14/2017 12:02:52 AM[quote] If you are encountering issues when attempting to player Destiny 2 on PC, please fill out the following template[/quote] You really must be kidding us right now. [b]For at least 5 days you completely ignore dozens of threads and posts about the same exact issue that perfectly follow your instructions including hardware / drivers / OS version / DxDiag / a wall of text of ultra-specific analysis of the problem, AND VIDEO, but you answer this one.... to ask us for more info?[/b] To link a couple : https://www.bungie.net/en/Forums/Post/238179558?sort=0&page=0 https://www.bungie.net/en/Forums/Post/238030400?sort=0&page=0 https://www.bungie.net/en/Forums/Post/238046812?sort=0&page=0 [quote] Please note that players may not be provided actionable steps in response to their report, however all reported information is escalated to our internal teams for investigation.[/quote] Nobody is expecting actionable steps in response to their report of an issue that is clearly on the game's side. But i don't think it is too much to ask you to acknowledge the issue in the form of reply, or even a tweet, letting us know that you actually hear us, and are actively trying to find a solution.
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Edited by Pekalord: 11/14/2017 12:09:17 AMYes, it's incredible... . I think they answer once a week by on [b]last posts[/b] in forum.
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[quote] I think they answer once a week by on last posts in forum.[/quote] Jesus... are you serious? So the rest of us are just systematically ignored?
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Edited by Pekalord: 11/14/2017 12:47:25 AMI don't see answer to my topic. For whom I recorded the video, did dxdiag, process list, etc? Apparently, for himself. Why Bungie answer to this topic? This latest topic on the forum. Look at that Bungie all answers - update driver and delete CVARS.xml. So, they do not recognize the problem with game. I'm tired of writing on this forum for 3 weeks. This game is unplayable.
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Edited by Pekalord: 11/13/2017 10:43:11 PM[quote]If you are encountering issues when attempting to player Destiny 2 on PC, please fill out the following template[/quote] https://www.bungie.net/ru/Forums/Post/237856901
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I've worked in support, and I know lashing out is not going to help solve problems faster. However, it may be a relief to some of us to have our reports acknowledged at least as received or accepted on a personal basis.
