Are you game sharing? Are you playing on the same acct that purchased Destiny 2? Physical or digital purchase?
English
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Game sharing, not the same account, digital purchase. The account with the purchase was able to receive the preorder bonuses.
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Only the purchasing acct is guaranteed the preorder bonuses. You'll need to wait until December to get cold heart.
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What is in December?
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Dec 5 is when cold heart is added to the loot pool for people that didn't preorder.
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Well that's a bummer. Thanks.