Fix this problem with the app not displaying characters or items. It's obviously a common problem that a lot of people are having. I've spent hours on these forums talking with moderator's who keep asking me to try the same things to fix it that are obviously not the problem. I think the issue has something to do with having an old legacy account previously. It's extremely frustrating to be locked out of this function and basically beating my head against a wall for answers.
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Having the same issue. And I played on PS4 and again on PS4 from 1 to 2. no fun.
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Turns out that this is a pretty common problem, and like you i have not gotten any REAL solutions, buying an old game to play another game is [u]NOT[/u] a solution. This is something wrong on Bungies side since they were able to move my characters on my console why cannot they on their own website and App!?! I've taken to tweeting Bungie, BungieHelp, Deej, and Cosmo since the forums aren't any good. I recommend tweeting them too, If people make enough noise they might actually get it fixed.
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Did you play D1 only on 360/ps3 (without playing on xv1/ps4) and now play D2 on xb1/ps4?
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Pls tell us what things you try. I didnt find any official statement from devs or moderator. help!