JavaScript is required to use Bungie.net

Help

Help us help you.
Edited by BNGHelp0: 9/23/2016 1:10:48 PM
236

United thread for PS4 Corrupted data Reinstalling and New update PLEASE BUMP SO BUNGIE KNOWS HOW MANY ARE BEING AFFECTED

If you are having this issue please bump and leave a comment this is simply to let bungie know how many people are being affected. UPDATE: After talking to most everyone in the forums I have found out that most everyone having this issue have bought all previous DLC and purchased the standalone ROI add-on instead of Destiny the Collection. This is a big factor in the issue at hand. (Sending SOS signals to Bungie..) UPDATE 2: I am hearing from a couple different people that if your service provider is MEDIACOM then you could be having issues downloading stuff from psn servers. Does anyone else run MEDIACOM? (that is my service provider) UPDATE 3: I want to thank everyone for there input every little clue will help us diagnose the problem. UPDATE 4: Ok so this seems to be isolated with MEDIACOM's service. This sounds crazy but if we all call MEDIACOM our collective inquiry may get a solution to this network issue. UPDATE 5: Dawn of the 4th day without Destiny, Not heard a whole lot on a game plan or anything on either side. There are confirmed reports of people using Verizon and ATandT hotspots also confirmed on Comcast ISP, if you have access to any of those options I would try them out. Also feel free to make friends in this time of crisis and corruption. If anyone has found anything else let me know, ill be searching most of the day today (updated 9/22) UPDATE 6: So I have heard multiple times that you need to wipe the console or your HDD is messed up, these are all false forms of trying to diagnose a problem in there networking. Nothing is wrong with your console people its how your ISP communicates with PSN. Please just try another ISP I can confirm that it is in fact Mediacoms connection or a combination of Console updates not working with the Application updates regardless my brothers Frontier connection is getting farther then mine ever did. Check back later to find out if it downloads successfully (should be around 6hrs from now slow connection speed). UPDATE 7: Just got off the phone with Sony (7th time) the rep I spoke to a couple days ago gave me a list of port numbers to activate so I opened the ports no big deal didn't see any change. The rep I just spoke with today informed me that the other rep gave me the wrong port numbers she also stated that these new port numbers should work 100% if not then they will escalate it to there engineering team. The list of port numbers are (She said you have to have all ports open for it to work): TCP - 80, 443, 465, 993, 3478, 3479, 3480, 5223, 8080, 9293, 10050, 10051, 10040-10060 UDP - 2053, 3478, 3479, 3658, 6000-7000, 9304, 9296, 9297, 9303, 10070, 50000-60000 Try these out and tell me if they work, I am going to let my download finish on FRONTIER ISP but please let me know if you have any success with these. (Also take note of your IP address when you get these set up you need to make a custom connection for them to be active) UPDATE 8: JUST HAD A BREAKTHROUGH! Ok so I used my brothers Frontier ISP to start my download when I went back to check on it I seen that it was going to take 66hrs to install (he runs 800kb : <) so I ended up pausing the download at 2gb took my console home to just trouble shoot again I used my smaller ethernet cable its a cat6 ran that to my ps4 and resumed the download at my place (60mb per second) I figured it would give me an error but it is chugging along got about 5 hours left! If this works Im going to freak out. Also on another smaller note I have contacted Sony one last time in a ditch effort to pull information out of them. I ended up escalating it to there engineering sector they are calling Bungie and told me to contact them in about 3 hours to hear the results, I stressed to Sony how we don't really have a dedicated customer support on Bungie's site so the lady said they would contact them for us. I will make the call later if others are still having issues I WANT EVERYONE TO BE ABLE TO PLAY AND NOT FEEL SO HOPELESS ABOUT THIS ISSUE CAUSE WE ARE NOT HEARING A GAME PLAN! UPDATE 9: I played last night so it is a definite confirm on the ISP jumping method, just pay close attention to where your download freezes (this is a huge factor). Use your alternate form of internet to jump passed those points then switch to your original ISP. Some of the points that most people run into are the 207.5mb and 17gb ranges. Just stick with it you will be able to play if you run this method. I wish everyone luck and hopefully we get to play sometime. PS I would like to add a lot of people from this thread as friends on PS4, just in case we have another issue like this we can work together again to find a solution. (and to beat raids haha) I just messed with my privacy settings you should be able to add me now, THANKS ALL! PSS Hey Bungie can I have a job as customer support lol but for real though : >
English
#Help #gameplay

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
1 2
You are not allowed to view this content.
;
preload icon
preload icon
preload icon