Internet speed is never a problem as Destiny's requirements are really low (less than 5meg).
You need to look into signal quality. Do a internet diagnostic from your system looking at NAT, data loss and signal latency.
Also router settings and using wifi are known problem areas.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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