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2/6/2017 10:12:41 PM
2
Level 40 character boost missing
I purchased the Destiny - The Collection for my PS. I set up an online account, redeemed the provided code, downloaded the content and launched Destiny. When I created a charsher and started the game I could not locate my level 40 character boost. I checked everywhere, including the postmaster and stI'll nothing. The level 40 character boost was one of the main reason I bought this game. Please fix this as soon as possible
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2 RepliesHey there, Are you playing on the account that purchased the Collection? Only the purchasing account is entitled to a level 40 spark of light. If you are on the purchasing account, please try restoring your licenses and clearing your consoles cache. Restore licenses: https://www.bungie.net/en/Help/Article/12181 Clear cache: https://www.bungie.net/en/Help/Article/12539
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1 ReplySo long as you are the purchasing account with the main licesne, your first character should be able to find the [url=https://www.bungie.net/7_Destiny-Rise-of-Iron-New-Player-Guide/en/Help/Article/13979]spark of light[/url] [quote][u]SPARK OF LIGHT [/u]When playing Destiny: Rise of Iron for the first time, new players will have the option of playing through the game with a brand new, un-leveled character or using the provided Spark of Light consumable to immediately reach level 40 and access all story content in Destiny: Rise of Iron. No matter what you choose, there are a few best practices to help you maximize your time while playing Destiny: Rise of Iron.[/quote] If you wish to check to see if your licenses check out or need to restart the system, please regard the links below: [url=https://www.bungie.net/7_Accessing-licenses-on-all-platforms/en/Help/Article/12181]Accessing License on All Platforms[/url] [quote][b]PlayStation 4[/b] Starting from the dashboard: Select Settings. Select PSN. Select Restore Licenses. Navigate to the content in question on the PS Store and select Download[/quote] [url=https://www.bungie.net/7_Clearing-cache-on-a-console/en/Help/Article/12539]Clearing Console Cache[/url] [quote][b]PlayStation 4[/b] Completely shut your console off Once the console is completely off, unplug the power cord from the back of the console and let sit for at least 5 minutes Plug the power cord back into the console and power it on. Re-launch Destiny[/quote] [url=https://www.bungie.net/7_Installing-Destiny-on-the-PlayStation-4/en/Help/Article/45184]Reinstalling Destiny: PS4[/url] [spoiler]Too long for synopsis[/spoiler] I hope this is able to help you with your problem
