This is what you're looking for : [url]https://www.bungie.net/en/help/article/12130[/url] A couple things on how account linking works: • Moderators and/or Bungie have never been able to assist with bungie.net account recoveries (over 15 years) • All login credentials are saved 3rd party and authenticated through Xbox Live (MSFT) or PSN (SONY). • In order to access a user account you must sign in with the credentials matching the given bungie.net account from the 3rd party source, assuming there is still one linked. • If no one is able to access the account, there is nothing to be done. It is possible to abandon all credentials from a specific bungie.net account - we call this an "orphaned" account. IE - it's possible to remove all "links/authentications" to a different bungie.net account or unlink completely. There is a warning given ahead of time before the switch is submitted as this can only be done on a web browser, the app does not support this. Based on your comments throughout this thread, this appears what has happened. The account you've linked ([url]https://www.bungie.net/en/Profile/254/159920[/url]) in your OP doesn't look like it has any authentication methods attached to it (unless they're marked "private" in the settings and not visible under public view), thus meaning no one is able to access that account.