I'm [u]not[/u] defending it, but this is why I avoid buying physical merch from software companies unless they're giants like Microsoft. I usually get screwed. My experience is they either [b]A) Underestimate the difficulty and try it themselves[/b] And screw things up royally as they realize how complex warehouse management and delivery can get. They get in over their head, support slows down, etc. [b]B) Find the cheapest 3rd party to run it for them possible, because they underestimated it...[/b] And similar to A, the fly-by-night 3rd party handles it poorly. Support sucks, they don't respond, etc. I've seen A+B too many times to ever want to deal with that noise again. I'm going to "guess" it's B here but who knows.