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This thread is inspired by another: view original post
9/23/2016 12:26:09 PM
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My kid's account has the ROI content locked out
I bought ROI with my account. I can access all of the ROI content. When my kid signs on she can get into the Bungie servers but all of the ROI content is locked. Talked to Microsoft. Spent 2 hours trying to solve the problem. They tell me its an issue with Bungie. I want to be able to use the product I paid for. I know others are having the same problem.
English
#Help
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1 Replies in this Sub-Thread[quote]I bought ROI with my account. I can access all of the ROI content. When my kid signs on she can get into the Bungie servers but all of the ROI content is locked. Talked to Microsoft. Spent 2 hours trying to solve the problem. They tell me its an issue with Bungie. I want to be able to use the product I paid for. I know others are having the same problem.[/quote] Digital Rights Management features that can enable an account to use content owned by another account, are console features. As such, Bungie does not have troubleshooting or support for DRM. Please continue to work with your console manufacturer regarding DRM features.
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Bungie and Microsoft collaborated to market and release a product to a customer base. That makes you business partners. The finger pointing is unprofessional and reflects poorly on both of your companies. I would expect your organizations would have prepared for this by putting teams together who could collaborate and share information to resolve unexpected problems with the release of your software.
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