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9/20/2016 9:13:13 PM
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Corrupted 1.28 Patch/Game Reinstall PS4. Bungie and Sony blaming each other instead of fixing problem.
Like many people on this forum, I couldn't download the 1.28 PS4 patch. It says it was corrupted. Every other download and game I have works fine. I've downloaded 3 updates just today that worked. So, I came here looking to find what I could do and was amazed that Bungie were basically ignoring this issue. The only thing I saw was "You may want to stop downloading and reinstalling Destiny". So I tried that. The download for Destiny itself is giving the same message, corrupt.
This as been going on since last night. Now, nearly 24 hours later and after ROI is out, They finally updated and are saying this:
"If you are still encountering an issue with your download, please see the following suggestions:
• Start the download from the Downloads queue in the Notifications menu. The download bar may say that is "Preparing to Download" for a while, but as long as progress is being made, please try to continue the download normally.
• If you encounter the "corrupted data" error message or a console error code during the download, please stop or delete the download, clear your console cache, and then try again. If you encounter the issue again, please contact PlayStation Support.
• If progress on the download bar stops, never starts, or otherwise stalls, you may want to try uninstalling Destiny, clearing the console cache, and then reinstalling Destiny. If you encounter the problem again, please contact PlayStation Support."
I've tried all of that and still get "corrupted data". The funniest thing about this is they are passing the buck to Sony. Well, I did contact Sony Support earlier in the day and after awhile of pointless tasks, this is what they had to say, specifically Luz (I saved the chat log)
"Luz (9/20/2016, 1:36:52 PM): I understand, I just researched and it seems the problem is with the file that is available in the server, since the issue is only with this game and the update file is allocated in Bungie servers I'd strongly recommend to wait for us to finish the store update which is every Tuesday, and also to report the issue with Bungie, I am filling a report so you can attempt to download it later."
Bungie are blaming Sony and Sony are blaming Bungie. This is just great. Meanwhile, myself and others have purchase a game that can't run, have listened to HORRIBLE advice from the Bungie "Help" and deleted the game itself, which won't download.
So, How about this Bungie; can you fix this instead of lying to us?
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38 RepliesEdited by BNGHelp0: 9/26/2016 11:04:27 PMHello again everyone, After working with our platform partners, we believe this issue has been resolved for a majority of the players encountering the Corrupted Data error when downloading or updating Destiny. If you are still attempting to download or update Destiny and encounter the Corrupted Data error, please try the following troubleshooting steps to help ensure that your console and network hardware have taken the implemented fixes: [quote] •Clear your console cache using this guide: https://www.bungie.net/en/Help/Article/12539 • Power cycle your network hardware using the guide in this link: https://www.bungie.net/en/Help/Article/11877 [/quote] If these steps do not resolve the issue and you continue to encounter the Corrupted Data error, please reply to this post with details on the issue you are encountering and what troubleshooting steps you have already attempted. [b]This post was edited at 4:10 PM PDT 9/26/2016[/b] [quote]The previous content of this post can be seen below: [spoiler] We are still actively investigating the Corrupted Data and other error messages player may encounter when attempting to download or update Destiny. The reports you have provided on your experiences with encountering these issues and the troubleshooting steps you have taken are very helpful in our investigation. We are working with our platform partners and are pursuing multiple avenues of investigation to determine the cause of the issue and to help resolve the issue. We will provide updates on our investigation as they become available in our Known Issues Thread. Here is a link: https://www.bungie.net/en/Forums/Post/213318340 Some players have reported a potential workaround that allowed them to complete their Destiny download by connecting their console to a network that uses a different ISP. Players that attempt this troubleshooting step should keep in mind our recommended best practices for account security. For more information, please see: https://www.bungie.net/en/Help/Article/12718 [b]This post was edited at 6:50 PM PDT 9/21/20126[/b] [quote]Below is the previous content of this post: Hello all, Thank you all for your reports on this issue! We are actively investigating these Corrupted Data error messages and will be updating our Rise of Iron Known Issues thread to include this issue. Please stay tuned to that thread for further updates on the issue. Here is a link to the thread: https://www.bungie.net/en/Forums/Post/213318340 If you are encountering the "Corrupted Data" error message or other issues with your Destiny download and would like to attempt some troubleshooting while we investigate, below are our recommended troubleshooting steps: [quote] • Start the download from the Downloads queue in the Notifications menu. The download bar may say that is "Preparing to Download" for a while, but as long as progress is being made, please try to continue the download normally. • If you encounter the "corrupted data" error message or a console error code during the download, please stop or delete the download, clear your console cache, and then try again. • If progress on the download bar stops, never starts, or otherwise stalls, you may want to try uninstalling Destiny, clearing the console cache, and then reinstalling Destiny. [/quote] Again, thank you for your reports on this issue and your patience as we worked through the normal troubleshooting steps. This process is vital in ruling out potential causes of the issues at hand. All of your feedback and reports are greatly appreciated! [b]This post was edited at 5:20 PM PDT 9/20/20126[/b] [quote]Below is the original content of this post: Hi Virtual Minded, I understand patching and downloading issues can be frustrating, especially on release day. From your other posts, I see that you have already attempted several of our troubleshooting suggestions, including reaching out to PlayStation Support. Thank you for trying all of these steps and reporting back! As a next troubleshooting step, you may want to ensure that you have enough storage space on your console to download the game. If you haven't done so already, it may be helpful to clear your console cache to ensure that there are not temporary files taking up storage space. Also, if you are on wifi, it may be helpful to swap to a wired connection for the download and installation process. This helps rule out any stability issues in your internet connection that could be causing this issue. Please let me know if either of these suggestions help resolve the issue.[/quote] [/quote][/quote]
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4 Replieswell good news got to 1 gb download on a mobile hotspot but i cannot download 31 gbs on my data 15 gb max i have verizon what i did was as soon as it was preparing i went into rest mode waited about 5 mins kicked it back on and it was at 500mbs so gonna try now to reset my modem and try the rest on mediacom wish me luck lol update just got my modem going so here we go should i do easy setup or custom with google dns idk what to do lol help update2 after the 1 gb download on my hotspot from verizon on 4g lte on a galaxy s6 curved i paused the download rebooted my modem (mediacom modem) and router (netgear blackhawk d7000) on standard setup then on my ps4 i went to easy setup for wifi. i am now 3 hour left 1.374 gb/30.234 gbs i hope this info can help anyone and i pray this keeps going i will post when done or if it stops if anyone has a question just ask thanks so much. 2.700 gb still going 4 gbs 7gbs 118 mins left yay 11 gbs i think im good now thanks everyone 60 mins left at 21 gigs
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I made a thread about this, but I want to post it here as well: I have Mediacom Internet and was having the problem with corrupted downloads, you can see my other posts about this topic for how that went. I took my PS4 to a friend of mine who as Comcast Internet. When I first hooked it up (with a wireless connection) it didn’t work, same senerio of freezing on 207.5MB (I had to download the whole game again) I was going to hang out with him for awhile anyway so I figured I’d try a second time, and this time I put it in rest mode after starting it. 3 Hours later I checked on it, expecting it to have failed, and It was within 5GB of being finished downloading. Long story shorter, it finished and it worked. I started the game and went to the tower. I just got home and haven’t tried playing it yet, but the download finally worked. I have no idea how this works, but it really could be an issue with Mediacom. With that said, I’m going to (FINALLY) attempt to play this as I drink some beers and be happy I have tomorrow off. I will check up on this once the issue is resolved, because I have no idea why just Destiny downloads would be a problem with an ISP. For now, provided it plays), I’m going to do that.
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Guys is it possible that it actually has to download the 31 gb? I rebooted the download hundreds of times and no 104 mb for me, I'm actually letting it download 31 gb but it is taking ages. Do you think after downloading it will work?
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3 RepliesThe same thing has happened to me, I've done everything that I have read on all the forms... I change my primary and secondary DSN to google (8.8.8.8 & 8.8.4.4). I cleared my cache, ive tried the pause restart method, the clear download and start the download again trick. I called PSN support asked them and he told me to open up my TCP/UDP ports... done it, but yet I still keep getting the same " corrupt fIle " message. I've done everything except for initialize my PS4 and deleted the game because that makes no sense to me at all. Now I totally understand that these things happen but we all did pay for the presence order for a reason and here it is now almost 24 hours and nothing. What makes it worse is that we can not even play the game at ALL and I LOVE this game, but what bothers me more is that we have not progress reports or heard nothing from Bungie except " we are working on it " Now I am not saying that I will never play Destiny again because as previously stated... I LOVE this game but Bungie please make this right!!!
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4 RepliesTo anyone I've talked to about this issue over the last few days, feel free to add me on ps4. Same as my name here. I'll have 3 characters to run through the story and a little company never hurts. Most of the guys I play with have finished the story and I'm not going alone. Exploring with other guardians is what makes this game fun for me!
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Update guys Just had an all out with my ISP, Mediacom. I pushed and wheedled my way in and got a nugget of info. Sony has filed the suite to Bungie that there is an issue with Mediacom ISP users which will force Bungie to act a little more quickly hopefully. But now we can say there's an official recognition and the ball has been placed in Bungie's court. We have a definite path forming to a solution.
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I also have mediacom. I have tried deleting the update, the game files, clearing the cache and resetting the dns on my ps4 like many others and still no luck. I also noticed if I delete everything and go into psn and go to rise of iron it says that it is already installed and doesn't give me the option to download it.
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1 ReplyUPDATE 1 6:00PM EST September 21st 2016: So it seems some of the common issues are many of us have Mediacom Internet and bought the ROI expansion and not the collection. I’ve tried different methods of getting this download to work and thus far all have failed. I tried to connect the PS4 directly to the modem itself (I have a separate modem and router, which I bought because Mediacom’s combo modem/routers are absolute junk. If you are a Mediacom customer and have problems, not including this one, this helps ALOT) and that didn’t work. I tried connecting wirelessly (I normally have the PS4 wired to the router) and that didn’t work. I also tried to connect to my cell phone hotspot and that’s just so slow it didn’t start. Even if it would have downloaded past the dreaded 200MB where it dies, I couldn’t have finished it because of the data cap and the HORRIBLE advice from Bungie help when this all started about reinstalling the game. Reading some other threads, it seems many of us have mediacom, but not all. So this may not be a mediacom issue, at least entirely. What I’m wondering is if game licenses got screwed up. I noticed that Destiny: The Collection says purchased in the PS Store but I didn’t buy that, I bought the Rise of Iron expansion only. I’ve tried restoring my licenses a few times on the menu and it hasn’t helped once. I’ve also noticed Bungie have been dead silent today all threads about this topic, with the exception of a mentor who had the brilliant idea to contact Sony, something we’ve already done and tried. Absolutely insulting. So, here we are a day later and nothing. Looks like we have to do Bungie’s job for them, if we can. Then wait on them to fix it. And wait on Sony to ‘approve’ it. We got -blam!-ed on this deal.
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11 RepliesHey guys, another person claims that it may be linked to Mediacom Internet service provider. We all ran together yesterday trying to figure this out but we never asked the group what ISP they have. So... Who all has Mediacom for an ISP? ☺️
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Paid for a product didn't receive that product or parts of that product and haven't heard from a representative of the company explaining failure to deliver we have grounds to start a class action lawsuit
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1 ReplySame to me but it worked right away when I took my ps4 to my parents house to download . I was so passed but maybe it's my modem or cable company psn said and they were right
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Try using a friend's or your work internet. Your ISP is probably causing the issue. I have Mediacom and had the same problem, took my PS4 to work, tried the download, they have a different ISP, and it worked fine!
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9 RepliesHey don't know if anyone has tried this but if you go on over to the psn store in a web browser you can view your download list and que for your system. I seem to have a blacked out game on my list (that says download error next too it) and when you click it will take you to the Destiny store page and say its in your list already *even though it isn't. Maybe this is why we cannot DL it because the place marker is a server bug or something. If anyone else has any info on this please let me know I want this damn problem isolated like I feel as a guardian right now...
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Yea I'm still having this issue FML come on bungie an I actually followed the same steps you did and same result it's funny but not funny when they blame each other
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14 RepliesIf still no one is having any luck, you may have to try backing up your files and reinitializing your PlayStation. My boyfriend downloaded the update, got this issue and nothing was working. Destiny borked his hard drive and he had to reinitialize. Works totally fine now though. IF YOU DO THIS PLEASE FOR THE LOVE OF CTHULHU MAKE SURE YOU BACK UP YOUR FILES. Double check and make sure. If you don't... You lose everything...
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Actually sony isn't blaming Bungie, they just don't feel like re accessing Bungie to re get the file again.
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4 RepliesYou know it dawned on me. That Bungie knows what the issue is but to fix it for the few without. Would take away from the many with. And I don't see Bungie doing that on launch day. Those of us without, are the involuntary test group.
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3 RepliesSo we meet again
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3 Repliessame crap from bungie all day long they still wont admit fault but playstation has offered my money back and I'm gonna wait 1 more day and if no luck then bye bye bungie hello call of duty
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15 RepliesBump. My experience almost exactly!
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2 RepliesBump, needs fixing yesterday!!
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To a T!! Been all over the forums with these guys but nobody can offer a solution that actually works... Wish they would just come out and say what is causing all this...
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Hear! Hear!
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still not working for me ive tried everything refreshing cache rebuilding data base in safe mode deleting the game reinstalling it nothing works. if u delete the game it stops at 230.9 mb if u just update the 1.28 patch it stops at 25.70 mb its not psn it bungie for some reason a select few got a bad patch probably more like thousands not sure but it is corrupted on ur servers plz fix this
