Hi kelii
Did your friend already make a character as well as redeem the codes that came with their game?
English
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Yes I believe he did.
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Please make sure he has, and if he has have him cancel the first request and send a second. If that doesn't work please come back and give his name. That way the next mentor who can, can look up their account and see a bit more info on whats going on.
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follow up.
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Update, still nothing, was anyone able to look up his account? Thank you.
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My friends by ID is Devilz
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Thanks we tried to cancel and restart but we got the same message.