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3/9/2014 3:51:11 AM
6
Comcast guy says "my signal is too high"
So I just had Comcast installed today and I'm supposed to be getting 50MBPS DL, but I'm actually getting 22MBPS. I understand that I shouldn't be getting the full 50MBPS but closer to 50 than 25 and under. Something I didn't fully understand was the guy saying my "signal was too high" so he put a splitter on the cable line going into my router. Would this slow down my connection? Should I just take it off? Can someone explain to me what "my signal too high" means?
I'm not real great with this stuff so any info would be great appreciated.
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So I called Comcast and they messed up and set me up for 25 mbps. They said I should be running at around 50 mbps within 72 hours.
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Learn your internet limits and what they are talking about
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1 ReplyI'm not sure what the set up is where you live but I will assume you have fibre to the node (because of the numbers you have given) which uses a combination of fibre and copper. Please correct me if I am wrong. If you do indeed have fibre to the node, then it is plausible to only get 22mbps when you pay for 50mbps due to the limitations of the copper. I currently have ADSL2+ which is often advertised as up to 24mbps (as 24mbps is the theoretical maximum of ADSL2+) but I only get ~7mbps due to the copper and the distance from the exchange. I recommend you do some research and find out what sort of technology you are using for the internet before you make a complaint.
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1 ReplyIt's not MBps, you're looking for mbps(megabits per second) what you're putting is megabytes per second. The big B is for bytes the little b is for bits. Just for future reference. OT: I would call Comcast and talk to them about it.
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2 RepliesTry taking it off and see what it does. If that doesn't do anything, just call comcast to complain.
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3 RepliesYour signal being "too high" and your speed are two different things. Signal strength is measured in db, speed is measured in mbps. Sounds like your tech has no idea what he's talking about, and Comcast screwed up and is giving you faster internet than you paid for.
