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3/22/2018 6:31:28 PM
3
Game does not start...
Hi, I bought D2 yesterday but the game does not start at all...
[url=https://uploadix.de/image/v8s][img]https://uploadix.de/images/2018/03/22/D2_1.md.jpg[/img][/url]
When I try to start the game, there is only a black screen and the Windows error message that the game is not working, followed by this message:
[url=https://uploadix.de/image/v8m][img]https://uploadix.de/images/2018/03/22/D2_2.th.jpg[/img][/url]
I already opened a ticket at Blizzard (Ticket ID EU61532107) tried all help suggested but it did not help.
[url=https://uploadix.de/image/v8N][img]https://uploadix.de/images/2018/03/22/Blizz.md.jpg[/img][/url]
No, all that didn't help... The antivirus program and all background programs were disabled, my PC is even better than the recommended requirements for the game, the drivers are up to date and the repair tool didn't find any bugs and a new installation didn't work either....I am stunned and angry that I haven't seen a second of Destiny 2 yet. ..................what to do?
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3 RepliesIt appears that you may have a memory issue causing trouble. It's difficult to guess if it's video RAM or system RAM. To determine whether these are failing you should check your event viewer for errors and troubleshoot those. This may also clear up the issues you're seeing with other games and programs. I'll include a link to Microsoft's (EN) support site for the event viewer. You may also want to run a memory test to check for faulty RAM. [url=https://technet.microsoft.com/en-us/library/cc938674.aspx]https://technet.microsoft.com/en-us/library/cc938674.aspx[/url]
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7 RepliesHi, Thank you for your report. If possible, can you provide as much of the following information as possible? This information may be useful in troubleshooting your issue where Destiny 2 will not launch. [quote] [b]Configuration Info[/b] CPU: GPU: RAM: GPU Driver Version: Operating System: • To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “winver”, no quotation marks. DxDiag: • To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag”, no quotation marks. • Click on “save all information”. • Copy text from saved file to preferred third-party text dump website (i.e. PasteBin, DumpTxt) and share link here: [b]Issue Information[/b] Destination/Activity: Description: [/quote]
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8 RepliesHave you tried uninstalling Destiny 2 and reinstalling it or, if you have another hard drive in your computer, installing the game on the other hard drive?
