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4/29/2019 9:16:08 PM
22
Hi. Thanks for the report.
What region are you located in? What brand is your router/modem?
Do you receive this error on every character?
Do you use a wired or WiFi connection?
Would you happen to have another Xbox that you could attempt to test?
Would it be possible for you to take your Xbox to another location and use that location's internet to attempt to connect?
English
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[quote]Hi. Thanks for the report. What region are you located in? What brand is your router/modem? Do you receive this error on every character? Do you use a wired or WiFi connection? Would you happen to have another Xbox that you could attempt to test? Would it be possible for you to take your Xbox to another location and use that location's internet to attempt to connect?[/quote] I cant even get into the game to pick a character
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[quote]Hi. Thanks for the report. What region are you located in? What brand is your router/modem? Do you receive this error on every character? Do you use a wired or WiFi connection? Would you happen to have another Xbox that you could attempt to test? Would it be possible for you to take your Xbox to another location and use that location's internet to attempt to connect?[/quote] I live in west central Illinois. I have Comcast/Xfinity. I'm wired and no I dont have another xbox to use. And the only person I'd be able to use has a worse connection than I do.
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Do you have an active Xbox Live Gold account? You may want to [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url] and check to see if that might help with your issue. If that doesn't work, you may want to uninstall the game, [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url], then reinstall the game.
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[quote]Do you have an active Xbox Live Gold account? You may want to [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url] and check to see if that might help with your issue. If that doesn't work, you may want to uninstall the game, [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url], then reinstall the game.[/quote] And yes I do have an active account.
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Alright. Can you reset your Xbox by holding the power button on your console for 10 seconds after it shuts off, then wait 20 seconds before turning it back on? What happens then?
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[quote]Alright. Can you reset your Xbox by holding the power button on your console for 10 seconds after it shuts off, then wait 20 seconds before turning it back on? What happens then?[/quote] It didnt work
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[quote]Alright. Can you reset your Xbox by holding the power button on your console for 10 seconds after it shuts off, then wait 20 seconds before turning it back on? What happens then?[/quote] It didnt work last time but I can try it again. When i get off of work
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[quote]Do you have an active Xbox Live Gold account? You may want to [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url] and check to see if that might help with your issue. If that doesn't work, you may want to uninstall the game, [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url], then reinstall the game.[/quote] I just went out and bought a new game. Still didnt work.
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[quote]Do you have an active Xbox Live Gold account? You may want to [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url] and check to see if that might help with your issue. If that doesn't work, you may want to uninstall the game, [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url], then reinstall the game.[/quote] Yes I have a gold account. I've cleaned my disk many times, I've uninstalled and reinstalled the game 3 times now. And yes I've cleaned my cache many times. When I said I've tried everything. I've literally tried everything
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Could you please run a full network test on your XB1 and post a picture of what you get when you run that network test... Also run a network test here by using this site: http://pcm-intl.speedtestcustom.com/ And post a link to your results. What is the make/model of your router? What is the make/model of your modem? What type of cables are you using to connect to your router?
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[quote]Could you please run a full network test on your XB1 and post a picture of what you get when you run that network test... Also run a network test here by using this site: http://pcm-intl.speedtestcustom.com/ And post a link to your results. What is the make/model of your router? What is the make/model of your modem? What type of cables are you using to connect to your router?[/quote] I still cant get in. Still in the connecting screen that's right after the title screen. Literally the next screen after it. Where it says connecting in the bottom right hand corner
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[quote]Could you please run a full network test on your XB1 and post a picture of what you get when you run that network test... Also run a network test here by using this site: http://pcm-intl.speedtestcustom.com/ And post a link to your results. What is the make/model of your router? What is the make/model of your modem? What type of cables are you using to connect to your router?[/quote] And my motom and rotor is Xfinity. Its Xfinity equipment I'm using. All the wires and cables are nice and tight. I can run other games. Just not destiny
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[quote]Could you please run a full network test on your XB1 and post a picture of what you get when you run that network test... Also run a network test here by using this site: http://pcm-intl.speedtestcustom.com/ And post a link to your results. What is the make/model of your router? What is the make/model of your modem? What type of cables are you using to connect to your router?[/quote] Meant to say network test is good too
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[quote]Could you please run a full network test on your XB1 and post a picture of what you get when you run that network test... Also run a network test here by using this site: http://pcm-intl.speedtestcustom.com/ And post a link to your results. What is the make/model of your router? What is the make/model of your modem? What type of cables are you using to connect to your router?[/quote] Not able to share the picture I took. But the internet came back good. Nat type is good and multiplayer is good too. http://pcm-intl.speedtestcustom.com/result/5c753ff0-6d50-11e9-87b6-1911b1760680
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So is your provider Cass Communications? If so that might be where your problem lies, I had some problems with another person who had them before and it was because their upload speeds with consoles and that provider were abysmal ... What did the results SHOW on your network test on the actual console.
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[quote]So is your provider Cass Communications? If so that might be where your problem lies, I had some problems with another person who had them before and it was because their upload speeds with consoles and that provider were abysmal ... What did the results SHOW on your network test on the actual console.[/quote] Lost your answer.
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[quote]So is your provider Cass Communications? If so that might be where your problem lies, I had some problems with another person who had them before and it was because their upload speeds with consoles and that provider were abysmal ... What did the results SHOW on your network test on the actual console.[/quote] I still cant connect to destiny
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Sorry I lost this thread in my mess of replies. Are you still using a wifi connection with your Xfinity?
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[quote]So is your provider Cass Communications? If so that might be where your problem lies, I had some problems with another person who had them before and it was because their upload speeds with consoles and that provider were abysmal ... What did the results SHOW on your network test on the actual console.[/quote] I have comcast/Xfinity
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[quote]So is your provider Cass Communications? If so that might be where your problem lies, I had some problems with another person who had them before and it was because their upload speeds with consoles and that provider were abysmal ... What did the results SHOW on your network test on the actual console.[/quote] The link is above
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[quote]So is your provider Cass Communications? If so that might be where your problem lies, I had some problems with another person who had them before and it was because their upload speeds with consoles and that provider were abysmal ... What did the results SHOW on your network test on the actual console.[/quote] No Comcast/Xfinity
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[quote][quote]Could you please run a full network test on your XB1 and post a picture of what you get when you run that network test... Also run a network test here by using this site: http://pcm-intl.speedtestcustom.com/ And post a link to your results. What is the make/model of your router? What is the make/model of your modem? What type of cables are you using to connect to your router?[/quote] Not able to share the picture I took. But the internet came back good. Nat type is good and multiplayer is good too. http://pcm-intl.speedtestcustom.com/result/5c753ff0-6d50-11e9-87b6-1911b1760680[/quote] Still cant get in
