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1/11/2016 9:19:10 PM
4
Please help
Someone has gotten into my Xbox Live account and deleted all of my stuff. I had all three characters at level 40 but only my titan and Hunter were in the 310s of light level.
I wad wondering if bungie had a way of resetting your account to the previous day. It happened this morning and I really need help. I am a day one player, so I have been leveling up for quite a bit now. Please bungie, help. I will literaly do anything if it's possible.
Thanks for taking your time.
Xbx gamertag: A True Vagabond
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Unfortunately, Bungie cannot restore any [b]lost[/b] or [b]deleted[/b] characters under any circumstances. If your character(s) are not present when logging in, I'm afraid your character(s) are permanently missing. You can read the Help article regarding missing characters [url=https://www.bungie.net/en/Help/Article/12240]Here[/url] I'd also suggest reading [url=https://www.bungie.net/ga/Forum/Post/177201880/0/0]This Article[/url] on how to protect your account. [url=https://www.bungie.net/en/Help/Article/12240]Character Restoration Information[/url] [url=https://www.bungie.net/en/Help/Article/12211]Bungie's Restoration Policy[/url] [url=https://www.bungie.net/7_How-can-I-keep-my-account-safe/en/Help/Article/12718]How to Secure Your Account[/url]
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Sorry bungie cannot restore your characters or items! https://www.bungie.net/en/Help/Article/12211 [quote]Recovery of dismantled, scrapped, deleted, or otherwise discarded items* Recovery of Infused items Refund materials on accidental reforged weapons Reset or refund weapon and armor upgrades Refund currencies on accidental purchases Transfer of items or characters between platform accounts Reset character features [b][i][u]Restore deleted characters[/u][/i][/b] [/quote] Next time use these suggested tips in keeping your account safe https://www.bungie.net/7_How-can-I-keep-my-account-safe/en/Help/Article/12718 As far as someone hacking your Xbox account, you may want to change your password immediately.
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Character recovery is not a service Bungie provides. https://www.bungie.net/en/help/article/12211 If you believe your account is compromised, secure it by changing your Live account password and setting up a PassKey on your console.
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Sorry that this happened to you, but there's nothing that can be done to fix it. Change your passwords and secure your account as best you can.
