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#feedback

Bearbeitet von Sailor_Jaelyn: 10/2/2015 9:35:39 PM
80

Sony and Bungie give me back my money

To the PS4 people on here saying you got a refund for TDB/HOW or the Expansion Pass, apparently Sony doesn't like me. My little chat with Sony: You: I can play the main game, but not the Season pass content I purchased. Leigh: Alright, please allow me a moment to look into this. You: Thank you Leigh: Thank you for your patience. Unfortunately, I will not be able to offer a refund for this transactions. Due to the restrictions outlined in the PlayStation Terms of Service an exception cannot be made. You: You can credit my account then. You: I understand you have a "do not return" policy on downloaded content. But I also believe this is an exception. I can't play the content at all since The Taken King expansion came out for destiny. Leigh: Ah, I understand now, my apologies. Unfortunately I am still unable to offer a refund for the Destiny Season Pass due to progress being made on the game. You: Progress? You: They updated the game and now 2 expansions I purchased are "retired" that seems like unfair business practices to me Leigh: I truly apologize for this situation. However, we can not offer a refund for these circumstances. Is there anything else I can assist you with today? You: So you and Playstation think that I should have to pay another $40 to play content I've already spent a total of $90 on? You: That's not right You: I would like to speak to your supervisor, or if one is not available, a phone number where I can reach one Leigh: I do want to advise you that According to the PlayStation Network User Agreement all sales made on the PlayStation Network are final, however I will transfer you to a supervisor. Roberto is your new agent for the chat session. Roberto: Hello, My name is Roberto how may I assist you today? You: I would like a refund on the Destiny Expansion Pass for PS4 Roberto: I see Jason , so you have the first to expansions for Destiny You: yes I bought the season pass Roberto: and you would like to get a refund because you are not able to access some missions because you don't have the taken king DLC? You: Yes You: that is correct Roberto: I'm sorry Jason but Leigh provided you with the correct information. we will not be able to provided you with a refund for this content. You: Then I would like a credit to my account You: I deserve something for paying $35 and then having the content taken away before I could finish it You: With no warning from you or the developer that the content would be retired Roberto: I'm really sorry Jason but this restrictions are not Set by us, this are requirements set by the developer, and we wont be able to refund/credit this content. You: I know you're not responsible but I did buy the content from your store with the notion that I would be able to play it at my leisure Roberto: I'm really sorry Jason, if there something we could do , I'll do it without hesitate, but at this moment we wont be able to fulfill your request, besides this topic do you have any other question you would like to discuss ? You: So you're not going to offer me a gift card, coupon, discount, nothing? I get nothing for that 35 bucks I spent on your store? Roberto: no sir, I'm sorry i wont be able to offer you any compensation for game that was design to work that way. before disconnecting this interaction do you have any other question you would like to discuss ? [b]You: Well it's good to know that the game was designed to steal my money, thank you for that clarification. [/b] You: I'll be sure to copy this and post it on the Bungie and Playstation forums And there you have it folks, Destiny was designed to steal your money for new content, then "retire" that content requiring you to spend more money.

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