Hello.
I have been playing on PS5 for several years with many thousands of hours on my account. I have recently build a PC and re-bought the DLC on steam in order to swap platform. However while setting up cross-save I have hit a brick wall.
When i log-in to my Sony account and try to link to steam, it brings the error "These accounts cant be linked". Apparently my steam account is already linked to a different bungie account? very odd.
Even odder, if I log-in my steam account instead it does show that there is a Sony account linked, but one that has no characters. Despite having no characters this account is somehow in my Destiny Clan. I have never used another Sony account with any Bungie game so i don't understand what im seeing or how this happened. I have tried to access this other Sony account but it doesnt seem to actually exist. I did change my Sony account when i bought my PS5, but as far as im aware i deleted the old Sony account, and as i never owned a PS4 I hadnt used said account in about a decade. I also never played a Bungie game on my old PS3.
So, as far as i know, i have only one Steam account, and one Sony account. Apparently I have two bungie accounts (one from steam login, this one from sony login) but I cant link them due to a non-existent Sony account already linked to my steam.
I hope that made sense, because I am very confused. Any help will be appreciated.
English
#Help
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Edited by BNGHelp3: 4/4/2026 4:53:32 PMHey there. Unfortunately as of March 2025, it is not possible to unlink a platform account from a Bungie Account. That means that, whether you work out where the old PSN account has come from or not, it's still linked to Steam, a process that could only have been done by someone who knew your Steam login name and password and could get through any 2FA. Therefore it is not possible to link the Steam account and the new PSN account because all combinations require at least one to be unlinked from an existing Bungie Account. Even if it was an account you could authenticate, you still couldn't unlink it. Bungie are not making exceptions and will never unlink accounts on their end under any circumstances.
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Unfortunately from Bungie's POV it is your responsibility to keep your accounts secure and set your linked accounts correctly i.e. valid credentials you have access to They won't unlink these accounts for you
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1 Replyhttps://help.bungie.net/hc/en-us/articles/35597981889300-Notice-Bungie-net-Account-Unlinking-Update-on-March-25-2025