JavaScript is required to use Bungie.net

Help - Destiny 2

Help us help you.
Edited by BNGHelp5: 4/18/2016 9:50:34 PM
465

[BUNGIE] RESOLVED: 4/18: Issues impacting Sterling Treasure delivered via Postmaster

[b]UPDATE 4/18[/B] Hello all. With the release of [url=https://www.bungie.net/en/News/Article/44668/7_Destiny-Hot-Fix---4182016]Destiny Hotfix 2.2.0.1.1[/url], issues impacting the dispersal of Sterling Treasure via Postmaster should be resolved. You may be required to sign into Destiny once more for this Hotfix to be applied. Once installed, a Sterling Treasure will be available through the Postmaster for those who did not receive one when first logging in after accepting Update 2.2.0. Players will receive one Postmaster Sterling Treasure each week, per account Inspecting Character Gear on Bungie.net or the Companion App will ensure delivery of Weekly Postmaster Sterling Treasures. To verify, you may inspect the Postmaster to see the Sterling Treasure within. This will also resolve the issue where some players did not receive the Chroma Grimoire Card. We apologize for the inconvenience, and thank you for your patience on this matter. If you were impacted by this issue, please note the information below. [quote][b]UPDATE 4/16:[/b] It has been determined that there was an issue where players that logged in between 2AM and 10AM PST on 4/12 (April Update) did not receive their initial Sterling Treasure. This affected both players who logged into Destiny on their consoles and players who logged into their accounts on Bungie.net. [b]For those players affected, we are working on a fix targeted for Monday, April 18th (Hotfix 2.2.0.1.1 at approximately 10AM PST) that will allow affected players to have a limited-time window to retrieve their Sterling Treasure from the Postmaster. Affected players will ONLY have until the 04/19 Weekly Reset (2AM PST) to attain them. At 2AM PST, players will resume into a new weekly cycle, where players can log in and play the respective activities for additional free Sterling Treasures. [/b] We’ll update you when we know more. Previous thread contents below: [quote]Hello all, We are aware of reports that some players did not receive a Sterling Treasure Mystery Bag from the Postmaster when first logging in after accepting Update 2.2.0. We apologize for the inconvenience, and will provide information when available. NOTE: Some players are reporting that signing into another character may resolve this issue. For those that are still impacted, we are continuing to investigate. For additional information concerning the April Update, please see our[url=https://www.bungie.net/en/Forums/Post/199894187?sort=0&page=0] 2.2.0 Vital Information Thread[/url]. UPDATE: From [url=https://www.bungie.net/en/News/Article/44657/7_This-Week-at-Bungie--04142016]This Week at Bungie – 04/14/2016[/url] [quote]For some of you, the Postmaster failed to keep our promise about Sterling Treasure boxes. You should get one of them each week, just for checking in with that sometimes-helpful robot. If you have not, we’re on the case. Our intention is to deliver the missing boxes to those of you who missed them. We’re working on a plan to deploy a fix that should do just that (and prevent it from happening again) before the next weekly reset. Pardon the cliffhanger, but we promise to circulate more information when we can guarantee it. Either way, our intention is that you’ll all get what’s coming to you (and we mean that in a completely non-threatening way). In related news, Variks and Shaxx have both been successful in delivering Sterling Treasure boxes to those Guardians who are answering their respective challenges. Play those weekly featured Crucible playlists and take a dive into the Level 41 Prison of Elders. Moral to the story? Never send a bot to do a job that belongs to a sentient creature. More to come on this hot topic soon. Please stay tuned.[/quote][/quote][/quote]
English
#Help

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • So...is it ONE treasure box per ACCOUNT from the postmaster? Or ONE per CHARACTER? Because last week my Warlock AND my Titan both had a box in the postmaster. Just not my Hunter. Also, what about the crucible and the POE? Same deal? One per account or one per character. (9 total a week across 3 characters or 3 total a week for one account?)

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    1 Reply
    • I checked again today with my warlock. The post master did not have anything for me, nor was there a notification saying he would.

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    • Umm... I've been waiting all day since the hotfix 2.2.0.1.1 yet I still have not even got one and the reset is getting closer.. Bungie you're running out of time. Just give me my treasure or 200 free silver to buy one.. I just want the box.

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    • That's a lot Obama

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    • Ummmmm can u put winter run strike on the map please lol I've done about 40 finally got one then yay for blues thx again bungie

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    • I still Cannot collect mine lol whatever rip glitched post master forever

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    • What about my warlock finish the 41 arena never got one but my hunter and titan did when quest was finished. Also I was not the only one it happened too. When I asked a friend he said that he got it on all three characters.

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

      1 Reply
      • I don't believe I received a Sterling from the postmaster. And I don't see anything about Chroma in my grimoire. Could you help me out, how do I find it?

        Posting in language:

         

        Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

        1 Reply
        • Still didnt get mine... WTF

          Posting in language:

           

          Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

        • I spent close to 70$ on those damnable sterling boxes and got a bunch of useless stuff. There is no phone number or even an email address posted on the website for me to contact someone about this. Seriously though Bungie, where is your customer service? I need to actually speak to someone because this is unacceptable, and I don't want to hate your game.

          Posting in language:

           

          Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          9 Replies
          • Thank you for making it right Bungie I love my new armor!!

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • Edited by SketchyBehavior: 4/19/2016 1:06:03 AM
            The hot fix did bugger all, still missing STB from Post Master.

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • My friend got 1 on EACH character and now already has full set of the taken armor meanwhile I only got 1 on my hunter and nothing else. So my friend got a postmaster sterling on each character, and I only got one. Please either give us the ones others also got or do something, because this is really bugging me.

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

          • This is confusing. The box should be 1 per character or per account? Also the box in POE and weekly crucible playlist is per character or account. Please specify.

            Posting in language:

             

            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            4 Replies
            • Well I thought it was one per character the rest of my raid team got at least two while I got only one and seeing that they would fix it at least for this week. I wouldn't mind if it became weekly only one character got it but this is new and meant to tease us so why not give away the three... The true moral of the story is that I felt disappointed I got hype up because the taken armor looked so cool I'd wear that and to try and get the emote as well I caved and bought some packages for my hunter (which I thought was bugged that she didn't get her "Freebie box".) Missing the boots for her and today I thought I would get two more boxes but for another chance.... Now I'm gonna go cool off my head till tomorrow and try again for the boots.

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

            • Bungie I have still not received my sterling treasure after logging in so if you fix this issue it would be most appreciated.

              Posting in language:

               

              Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

              7 Replies
              • Well got my treasure, thanks bungie for being quick to fix this for us. [spoiler]someone ought to say it[/spoiler]

                Posting in language:

                 

                Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

              • Edited by UFSman: 4/18/2016 10:22:27 PM
                No grimore card for choma still. Got one box it gave me the same arm which the one out of Poe gave me and you call that rng I call that some of the worse programming I've seen in years I know 9 year olds in Japan making app rng games which make better rng codes which actually work compared to your programers who are clearly to lazy to do there job.

                Posting in language:

                 

                Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                2 Replies
                • I received it once I posted the message, sorry thanks for the help

                  Posting in language:

                   

                  Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                • I checked my account and I only had 1 sterling treasure in my postmaster. Correct me if I'm wrong, but I thought everyone was given 2?

                  Posting in language:

                   

                  Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                  1 Reply
                  • I didn't get my sterling treasure still

                    Posting in language:

                     

                    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                    1 Reply
                    • No Sterling treasure for me either. Logged in multiple times no difference.

                      Posting in language:

                       

                      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                      3 Replies
                      • Still have not received one on my second character yet at all thanks for the update didn't work

                        Posting in language:

                         

                        Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                        3 Replies
                        • Signed in, neither hunter nor titan had their treasures, so probably not "resolved".

                          Posting in language:

                           

                          Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                          3 Replies
                          • #help Recieved one on each warlock and hunter but still not Titan

                            Posting in language:

                             

                            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                          • Just got my postmaster sterling treasure. Third set of spektar grasps. Is this bad odds or a glitch?

                            Posting in language:

                             

                            Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

                          1 2 3 4 5 6 7
                          You are not allowed to view this content.
                          ;
                          preload icon
                          preload icon
                          preload icon