If your on X1 and have an external HDD put everything on it. Once you have done that power down your console the unplug router and modem. Wait 30 sec plug in modem first then router, once fully on, power your Console up and once it's on unplug your external HDD then go to settings and "restore factory default" it will Wipe your console clean of everything, once that's done and your console finishes plug in your external HDD and load up destiny from that and you will have to re download the update once finished downloading launch destiny it should connect verify content and you should be good to go, that's what I had to do and worked for me on x1