The Steam account freezes and disappears, and I ask for help to unfreeze it
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#Help
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6 RepliesHi there, Thank you for reaching out. According to our records, you recently activated Cross Save, selecting Epic as your Active Account. This means that your Epic progress/characters are what you'll see whenever you log in to any linked account. As a result of this, your Steam account, which seems to be what you're having trouble with, became dormant, obscured by your Epic characters. This is normal when enabling Cross Save, as one account essentially overrides the others. If this isn't what you intended, though, you'll need to do the following: 1) Wait out the 90-day cooldown for recent purchases, which will prevent you from disabling Cross Save for the time being. Note that making further purchases will restart this cooldown. 2) Disable Cross Save (note that this will cause all your accounts to become available only on their original platforms). 3) Wait out the 90-day cooldown for disabling Cross Save. During this time, you would be able to access your Steam account on Steam, if desired. 4) Re-enable Cross Save, this time selecting Steam as your Active Account, presuming that's what you meant to do originally. Please note that Bungie entrusts players with the security and management regarding linking their accounts, and therefore we do not unlink any accounts on players' behalf. Thus, to modify your Cross Save setup, if needed, you will have to do the above. Further, the cooldowns related to Cross Save cannot be expedited or removed for any reason, with no exceptions. For more information about Cross Save and its intricacies, please consult our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].