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9/16/2021 10:40:23 AM
29
Hi there!
DLC licenses are controlled by the platform and not Bungie. They do not carry over to another platform with cross save.
English
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So what is the solution ? All licenses are on Steam and were cross-save But when I canceled the cross save it doesn't work now
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You bought the DLCs on steam and you want them on a different platform?
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I bought it on my steam account and I want it to work on my steam account
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What does not work exactly? You should still have access to beyond light. However the season pass (all 4 seasons with the deluxe edition) are applied to the first login. Meaning, if you logged it on that account with cross save from another platform, then season pass is applied to those characters. You loose access to those, if you disable it.
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[url]https://pasteboard.co/idatwAKlGtvA.png[/url] [url]https://pasteboard.co/49zjyIffjoZE.png[/url] I bought the add-on again and it doesn't work
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Did you buy the deluxe edition?
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I lose full access to the game and can't continue after unlinking the cross save :(
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Yes, I bought it before and bought it again yesterday [url]https://pasteboard.co/06hA6uD1JtwK.png[/url]
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I'll ask, if someone knows a solution for this.
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Well thanks for your support
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Did you by the current season with ingame currency (silver) ?
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Yes, I bought 1000 silver to buy the season
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Edited by SirWinnipeck: 9/16/2021 1:42:01 PMAlright, here is what happened: You had cross save enabled and bought the deluxe edition, which gives you access to season 12-15. Then you deactivated cross save. The season pass is applied to the characters you disabled with cross save. Steam however recognises the season passes as already bought on this account, because you cannot refund season passes. This means, that your current steam account is locked out of past seasons (season 12-14) until the next expansion (season 12-15 will get removed then and a new set of season will be present). The only way to get past season back to this account is: Activating cross save again with the account you have season passes on or activate cross save (with steam being your main account) and buying the deluxe edition on the cross saved account again as the stores are separate and will not recognise them as already owned. I hope this helps understanding what happened.
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I cannot activate cross-save until after 87 days, what is the solution?
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There is no way around the 90 day cooldown.
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Please I want a solution, I can't continue the game and the plugins are missing I just wanted to start over and I spent money over to start over
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As mentioned above, the only solution to this involves activating cross save again. Since the 90 day cooldown can't he reduced or removed, you have to wait.
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After 90 days, the seasons will be removed and I cannot benefit from them :( Is there a way for me to contact technical support regarding this issue, please?
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No, this season lasts until the next expansion on February 22 (159days). No, the policy for the 90 day cooldown is very clear and cant be reduced or removed.
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Ok but I bought the season again and it is not activated yet, why?
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You can buy the current season with silver and get access to it, like you did. If you buy the deluxe edition again, it will not gove you access to past seasons, because steam recognises your account as already owning it.
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Can I delete my Bungie account and re-create a new one?
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You cannot delete a Bungie account. Your progress and purchases aren't tied to the Bungie account either. You can create a new steam account and buy the expansions there, but this means a completely fresh start.
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My progress and my purchases are not linked to my Bungie account either. !! So the problem is not with me, the problem is with you, I want to solve it please
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Yes, both are linked to your platform accounts. I can't do anything for you at this point.
