Hello,
We are aware of the issue and are investigating. For more information, including a workaround, please see: https://www.bungie.net/en/Help/Article/44670
Hello Xtopher,
The reason it's been disappearing is due to a bug, the bug causes the roster to not populate properly. Bungie is aware and investigating.
https://www.bungie.net/Mobi/en/About/Article?id=44670
To get around it you'll have to use your console's friends list. Your friends will need to have their privacy set to public.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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