Make sure you install the Add on via Xbox Manage Game. You should be able to find the items at the Cryptarch. at the tower. From another post https://www.bungie.net/en/Forums/Post/256520832 [quote]Please try the below steps - From the Xbox dashboard, highlight the Destiny 2 image - Select “Manage game & add-ons” - Navigate to the “Ready to install” section on the left - “Destiny 2: Beyond Light Pre-Order Pack” should appear on the right. For Deluxe Edition owners, “Destiny 2: Beyond Light Exotic Emote” should also be listed. - Select “Destiny 2: Beyond Light Pre-Order Pack” on the right, then select Install - Deluxe Edition owners should also select “Destiny 2: Beyond Light Exotic Emote” on the right, then select Install - Wait for the console to report the DLC is installed - Start Destiny 2, and visit the Cryptarch in the Tower to acquire all pre-order items. It’s possible that some users who already purchased got into a weird state where the Pre-Order Pack and Exotic Emote are not showing in the “ready to install” section. For those users, these are the next steps: - open the Microsoft Store app and navigate to the specific bundle they purchased - Select the “Install” button. This shouldn’t take long, it’s no more than ~30 MB - “ready to install” for Destiny 2 in “My games & apps” should now be populated with the missing DLC. Do the steps I outlined earlier. If re-installing the bundle doesn’t populate “ready to install”, there’s one more thing to try: - open the Microsoft Store app - search for “Destiny 2: Beyond Light Pre-Order Pack” and select it from the search results - on the product page, select Install - For Deluxe Edition owners, repeat the above steps for “Destiny 2: Beyond Light Exotic Emote” - Wait for those download(s) to complete and then try the game again[/quote]