Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you didn't receive the rewards you expected. To have a closer look at any underlying issues that may be occurring, can you provide us with a short video demonstrating the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url] If you had done this with other players, can you also advise us if they also did not receive the reward?