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7/29/2025 3:21:26 PM
2
Hi there,
Thanks for reaching out!
Please try restarting the game and clearing the download cache to resolve the problem:
https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache
If you're on Steam, you can clear the cache by going to Steam>Settings>Downloads>Clear Download Cache.
If you continue experiencing this after clearing the cache, we recommend you refer to our Network Troubleshooting Guide to explore potential solutions to your problem:
https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide
English
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Hello, I went ahead and cleared my PS5’s cache. I’ll also file another appeal for my restriction, at this point in time I don’t know how long is left considering I received an additional restriction during my ongoing restriction.
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Modificato da BNGHelp5: 8/6/2025 8:23:14 PMThanks for the update. The forums are unable to assist with ban or restriction appeals. Please continue to use our Appeal Ban or Restriction Contact Form below to reach out to the appropriate team for assistance: https://help.bungie.net/hc/en-us/articles/360049024492-Contact-Form-Appeal-Ban-or-Restriction Restrictions may occur when playing on an unstable connection. If you continue experiencing issues after consulting our Network Troubleshooting Guide linked above, please follow our Advanced Troubleshooting Connection Guide and make sure you have the proper ports open: https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types If you're still experiencing the issue after trying this out, unfortunately, the only remaining option is to contact your internet service provider again for further troubleshooting.
