Hi there, Thanks for reaching out, When Destiny 2 says Cross Save is active but you don’t see your PlayStation characters in‑game, it usually means one of these is happening: The wrong account was chosen as the active Cross Save account, or You’re logging into the game on a different platform account than the one that owns those characters. Please try the following: Go to the Cross Save page on Bungie.net (while signed into the account you use in-game): https://www.bungie.net/7/en/CrossSave On that page, double‑check: Which platform is shown as the active Cross Save account (it should be the PlayStation account that has the characters you want). That the correct PSN ID is linked (players sometimes have more than one PSN account). Make sure that when you launch Destiny 2 you are: Logging in on the same PSN / Steam / Xbox / Epic account that’s listed as active on the Cross Save page. If you use a different platform account, you’ll see a separate, empty profile. If everything on the Cross Save page looks correct (right PSN account, set as active) and you still don’t see your PlayStation characters, please reply with: Your platforms (e.g., PS5 + PC), Which platform you set as active on the Cross Save page, and Whether you played on any other platform recently before enabling Cross Save. With that info we can point you to the next specific steps, or to the Cross Save contact form if the setup looks correct but the game still isn’t loading the right characters.