Hello Charlie, Bans are permanent, restrictions are temporary. Bungie does not discuss or overturn either. It is completely possible to receive a restriction for having a poor internet connection. Please read their policy here: https://www.bungie.net/Mobi/en/About/Article?id=11929 Fortunately, there are ways to strengthen your connection to Destiny. The easiest thing you can do is trying to connect directly to your router instead of using Wifi. Hardwired is always the better choice when playing games online. Please also check out the Network Troubleshooting Guide for more information on what you can do. https://www.bungie.net/mobi/en/about/troubleshoot?id=12915

Sorry to hear you have bad Internet....but im absolutely thrilled that bungie is doing this now. It gives me hope for the future of the game. Thank you Bungie! 1 down...alot more to go.

It is completely fair your bad internet is ruining the game for others

So there are Account Restrictions and Bans in Destiny - these are two separate entities. Account Restrictions are temporary, while Bans are permanent. [u]Bungie does not dispute (discuss) or overturn either of them.[/u] All the details you need can be found at their official policy [url=https://www.bungie.net/7_Destiny-Account-Restrictions-and-Banning-Policies/en/Help/Article/11929]here[/url] https://twitter.com/deej_bng/status/738841560738070529

Unfortunately, the technology to see why someone is lagging does not exist, so BUNGIE has to restrict/ban people for bad internet. Try to get good internet before you start playing