I'm sorry to hear that you're having connection issues. Sometimes these are intermittent and just happen once, or for a short period of time, due to network conditions between you, Bungie, and other players. Other times it can be related to your home network, other devices connected to your network, or the connection with your ISP. In addition to the steps in our troubleshooting guide, some users have reported they were able to solve their connection problems after looking into advanced latency and packet loss tests, particularly tests that take measurements over a long period of time. This helps expose intermittent issues that come and go and may be missed by simpler, short duration tests. These tests reportedly allowed them to identify the cause of their connection instability and get it reported to the appropriate party. If you have followed the steps in our [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]Network Troubleshooting Guide[/url] and continue to have issues you should contact your ISP for assistance