Hello there, Thanks for reaching out. I'm sorry to hear that you are having trouble with your Pre-Order items from your Marathon pre-order. For troubleshooting and info regarding Marathon pre-orders, we recommend having a look at our [url=https://help.bungie.net/hc/en-us/articles/45232129483156-Destiny-2-Marathon-Pre-order-Pack-Guide]Marathon Pre-order Pack Guide[/url]. Following that, [b]when logging in to Destiny 2 on the same platform/account that pre-ordered Marathon[/b], the pre-order bonuses for Destiny 2 will be available at the Special Deliveries terminal in the Tower. That said, we've received word that players who pre-ordered right when the Marathon pre-orders became available may not be able to see their bonuses in Special Deliveries quite yet. If this is the case for you, please wait until the next Destiny 2 update on [b]January 20th[/b], as the missing pre-order items should show up once that update goes live. If the items still don't appear at that point, though, please let us know!