I wouldn’t argue D1 is inherently better than D2. There are a ton of good QoL changes present in D2 that make it a more polished game. That said, the narrative of D1 is far more coherent because they didn’t remove any content. What’s frustrating though is that when they have an issue of this magnitude and they don’t communicate with us or even acknowledge the issue, they are effectively cutting off our access to something we’ve paid for. Given the current public perception of their behavior as a company, it’s not a good look. I don’t blame the employees, I blame the C-Suite for executing a cash grab and laying off critical support staff. There should be a live chat service to identify and triage technical issues so that they know when they need to spin up weekend support for a technical issue. They’re a AAA gaming studio that behaves as an indie company and it’s not acceptable.