Hello there, Thank you for reaching out. We understand you're experiencing a soft lock in Heliostat. We're sorry to hear of this, as we can imagine this causing concern. To rule out a temporary issue being the culprit, you may wish to see if [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]Clearing the Console Cache[/url] impacts this issue. If you continue to experience this beyond the above suggestion, then please consider using your platform's share feature to capture a videoclip of what you're experiencing. If you record such a clip, you can upload it to a site like Imgur or Youtube, and share a link here. We'll then investigate.